I have purchased multiple home furnishing items from Wayfair over the past 12 months. My very first purchase was a Portable Tool Storage, one I had priced locally and found on Wayfair for less than half the retail cost. When the Portable Tool Storage arrived, it had shipping damage. I immediately contacted Wayfair who had a team pick up the Portable Tool Storage the next morning and they had a new one in my house within a week. To ensure that the replacement was in good condition, they provided in home delivery at no cost. Everything was perfect and we love this Portable Tool Storage.